Terms of use

1. Agreement

These terms govern your use of Bookify, an appointment scheduling service operated at bookify.one ("Bookify", "we"). By creating an account or using the service you agree to these terms. If you use Bookify on behalf of a business, you confirm you are authorised to bind that business.

2. The service

Bookify provides online scheduling tools: a public booking page, a team calendar, staff and location management, SMS notifications, calendar synchronization and optional online payments. We may improve or change features over time; we will not materially reduce the core service you pay for during a paid period without notice.

3. Accounts and workspaces

You are responsible for your account credentials and for everything done in your workspace by members you invite. Keep your password safe and tell us immediately about any unauthorised use. You must provide accurate information and be at least 18 years old.

4. Trials, subscriptions and billing

New workspaces start with a free trial with full access; no payment details are required for the trial. Paid plans renew monthly until cancelled. If Bookify is not right for you, email support@bookify.one within 14 days of your first payment for a full refund. Beyond that, when you cancel, your plan stays active until the end of the period you have paid for; we do not offer partial refunds for unused time. Prices are shown before purchase and may change with at least 30 days notice.

SMS credits included in a plan are added to your workspace wallet on each renewal. Purchased top-up credits do not expire. Credits have no cash value and are not refundable once used.

Subscription and credit payments are processed by Creem, acting as merchant of record: Creem is the seller on your invoice and handles VAT and other applicable taxes at checkout. Discount codes apply only to the checkout they are entered on and cannot be exchanged for cash. If a payment fails and remains unpaid after our reminders, we may downgrade the workspace to the free feature set until payment resumes.

5. Your content and your customers

You own the data you and your customers put into Bookify: services, schedules, customer details and bookings. You grant us the rights needed to operate the service (store, process, transmit and back up that data). You are the controller of your customers' personal data; make sure you have a lawful basis to store it and to send them booking messages.

6. Acceptable use

Do not use Bookify to send spam or unlawful messages, to store content you have no right to store, to probe or disrupt the service, or to mislead consumers. SMS messages may only be sent to people who have a booking relationship with your business. We may suspend accounts that put the service or other users at risk.

7. Third-party services

Parts of the service rely on third parties: payment processing (Stripe, Creem), SMS delivery (SMSAPI) and calendar synchronization (Google, Apple/CalDAV providers). Their availability is outside our control, and connecting your calendar or accepting payments is also subject to those providers' terms.

8. Intellectual property

The Bookify software, design, name and logo are ours or our licensors' and are protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing. You may not copy, resell, reverse engineer or build a competing service from Bookify, except where the law expressly permits it. If you send us feedback or suggestions, we may use them without obligation to you.

9. Data protection

For personal data your workspace stores about its own customers, you are the controller and we process it only on your documented instructions, as described in the privacy policy, which forms part of these terms. We apply appropriate technical and organisational measures (encryption in transit, hashed passwords, encrypted calendar tokens, access controls), engage only the sub-processors listed in the privacy policy, assist you with data subject requests, and delete or return workspace data when the agreement ends unless the law requires retention.

10. Availability and liability

We aim for high availability but provide the service "as is" without warranties of uninterrupted operation. Planned maintenance is scheduled outside peak booking hours where possible. To the extent permitted by law, our total liability for claims related to the service is limited to the amounts you paid us in the 12 months before the claim. We are not liable for indirect damages such as lost profits or lost bookings. Nothing in these terms limits liability that cannot be limited by law, including for intent, gross negligence, or death or personal injury.

11. Indemnity

If a third party brings a claim against us because of content your workspace stored, messages your workspace sent, or your breach of these terms, you will cover the reasonable costs and damages we incur, provided we tell you promptly about the claim and let you take part in the defence. This does not apply to consumers where such clauses are unenforceable.

12. Termination

You can delete your account at any time. We may terminate or suspend access for material breach of these terms, and where practical we will warn you first and give you a chance to fix the breach. After termination we delete or anonymise workspace data within a reasonable period, except where the law requires us to keep it (for example invoicing records). Sections that by their nature survive termination (liability, indemnity, governing law) continue to apply.

13. Governing law and disputes

These terms are governed by the laws of Romania, and disputes belong to the courts of Romania, except that consumers keep the protection of the mandatory rules and courts of their country of residence. Before going to court, contact us — most issues are resolved by email within days. Consumers in the EU may also use the European Commission's online dispute resolution platform.

14. General

If a clause of these terms turns out to be unenforceable, the rest stays in force. Our not enforcing a clause is not a waiver of it. You may not assign these terms without our consent; we may assign them as part of a merger or sale of the service, without reducing your rights. These terms, the privacy policy and the cookie policy are the entire agreement between us about the service.

15. Changes and contact

We may update these terms; material changes will be announced in the app or by email at least 14 days before they take effect, and continuing to use the service after that means you accept them. If you do not, cancel before the change applies. Questions? Contact us at support@bookify.one.