Privacy Policy

1. Introduction

Bookify ("we", "our") respects the privacy of its users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our online booking platform.

2. Information We Collect

2.1. Information you provide directly

• Account data: name, email, password, phone number
• Company data: company name, tax ID, address, contact information
• Appointment data: requested services, appointment dates and times, special notes
• Financial data: payment information processed through Stripe (we do not store complete card details)

2.2. Automatically collected information

• Technical data: IP address, browser type, operating system
• Usage data: pages visited, time spent on site, actions performed
• Analytics data: visitor and session information through Google Analytics and Repora Analytics
• Cookies: information stored through cookies (see Cookie Policy)

3. How We Use Your Information

We use the collected information for:

• Providing and improving our services
• Processing appointments and payments
• Communicating with you (confirmations, reminders, support)
• Personalizing your experience
• Analyzing and improving the platform
• Complying with legal obligations
• Preventing fraud and securing the platform

4. Information Sharing

We do not sell your personal data. We only share information with:

• Service providers: Creem (payments), SMSAPI (SMS), Google Analytics and Repora Analytics (analytics), hosting services
• Professionals: companies/professionals where you make appointments
• Authorities: when legally required or to protect our rights

5. Data Security

We implement technical and organizational security measures to protect your data:

• SSL/TLS encryption for all transmissions
• Secure password storage (hashed)
• Restricted access to personal data
• Regular monitoring and backups
• Compliance with security standards

6. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Access: obtain a copy of your personal data
• Rectification: correct inaccurate data
• Erasure: request data deletion ("right to be forgotten")
• Restriction: limit data processing
• Portability: receive data in a structured format
• Objection: object to data processing
• Withdraw consent: revoke consent at any time

To exercise these rights, contact us at contact page or use the options in your account.

7. Data Retention

We retain your personal data as long as necessary for the stated purposes or as required by law:

• Account data: until account deletion + 30 days
• Appointment data: 3 years (tax requirements)
• Financial data: according to tax legislation (5-10 years)
• Cookies: 12 months (or according to your preferences)

8. Cookies

We use cookies for site operation and improvement. For complete details, see our Cookie Policy.

9. International Transfers

Your data may be transferred and processed in countries outside the EU/EEA. We ensure these transfers comply with GDPR through:

• Standard contractual clauses approved by the European Commission
• Privacy Shield certifications (where applicable)
• Additional security measures

10. Minors

Our services are not intended for persons under 16 years of age. We do not knowingly collect data from minors without parental/guardian consent.

11. Policy Changes

We may update this Privacy Policy periodically. We will notify important changes via email or on the site. The date of the last update is displayed at the beginning of the document.

12. Contact

For questions about this policy or your data, contact us:

• Contact page
• Address: Str. Sos. Bucuresti, 47, Poeni, Teleorman
• Phone: +40751057981

13. Supervisory Authority

You have the right to file a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP):

• Address: B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, București
• Email: [email protected]
• Phone: +40 318 059 211